GCSE AQA Business 3.3.3 The concept of quality (only)
GCSE AQA BUSINESS
Just one lesson - GCSE AQA Business 3.3.3 The concept of quality (only)
This lesson includes:
- Teacher PowerPoint
- Student PowerPoint (to upload to a shared drive)
- Student worksheet in Word (so you can edit it)
- Worksheet in PDF (so it will behave itself in a printer)
This lesson covers:
Consequences of quality issues
Methods of maintaining consistent quality:
Total quality management (TQM)
Costs and benefits of maintaining quality:
• additional sales
• image/reputation
• higher price
• inspection costs
• staff training
• product recalls
• the provision of services.
From the specification:
Students should have an understanding of customer expectations of quality in terms of production of goods and the provision of services.
How businesses identify quality problems and how businesses measure quality and the consequences of these issues.
Students should be aware of the methods of maintaining consistent quality and be able to identify the advantages to a business of using TQM.
Students should be aware of the possible quality issues as businesses grow, particularly if outsourcing and franchising is used.
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