Cam Techs Level 3 Unit 1 Lesson 2.1 Key tasks of functional areas

UNIT 1 (EXAM UNIT) - THE BUSINESS ENVIRONMENT
Cam Techs Level 2 Unit 1 Lesson 2.1 
The Key tasks of functional areas of business
 
One lesson:
 
•2.1 key tasks of functional areas of businesses
•finance
•marketing
•sales
•human resources (HR)
•operations management
•customer services
•business support services
•research and development
•purchasing/procurement
 
•2.1 Different businesses may have different names for some of these functions, for example, Finance may be called Accounting, Business Support Services may be called IT or Administration, HR may be called Personnel and Operations Management may be known as Production.
 
•The tasks should be limited to the key activities:
•finance – financial control and record keeping
•marketing – promoting the business using different and relevant forms of media, including social media
•sales – selling business products/services
•human resources (HR) – planning recruitment, redundancies, remuneration and reward systems
•operations management – converting inputs to outputs
•customer services – liaising with customers, managing expectations and resolving queries
•business support service – managing resources, maintaining equipment, providing IT support, providing administrative support
•research and development – developing new products and services in response to research findings
•purchasing/procurement – sourcing and providing materials or services
Includes:
Teacher PowerPoint
Student Powerpoint
 
Please note there is no worksheet - use of computers is assumed and there are interactive activities designed for paper and computers.